Terms of Service
Effective October 2, 2026
These terms cover event bookings with Milo, deposits and refunds, our rewards program, and the Milo app and website. We have written them in plain English. By creating an account in the app, or by sending a booking request, you agree to them.
Milo Coffee Company LLC ("Milo", "we", "us") runs a mobile coffee cart in coastal North Carolina.
The short version. If we ask for a deposit to hold your event date, you get it back in full if you cancel 14 or more days before the event. Cancel later than that and the deposit is non-refundable. If we ever have to cancel, you always get your whole deposit back.
Event bookings
- A request isn't a booking yet. Your date is booked only once we confirm it, in the app and by email.
- Pricing. We price events by headcount, and we agree the price with you before the event.
- Deposits. When we confirm, we may ask for a deposit to hold your date. You pay it by card in the app, and Stripe processes the payment. Before you pay, the app shows the amount and the last day you can cancel for a refund.
- The location. Tell us about access, parking or power in your request. You're responsible for making sure we're allowed to set up at the address you give us.
- Changes. To change the date, time or headcount, email us. We'll do our best, but we can't promise a new date will be free.
Cancellations and refunds
| What happens | Your deposit |
|---|---|
| You cancel 14 or more days before the event | Refunded in full, automatically |
| You cancel fewer than 14 days before the event | Non-refundable |
| We confirm your booking fewer than 14 days before the event | Non-refundable once paid. The app tells you this before you pay. |
| We cancel, for any reason, including weather, illness or equipment trouble | Refunded in full, automatically |
Days are counted by calendar date, in Eastern Time. For example, for an event on Saturday, October 24, cancel by Saturday, October 10 for a full refund.
Cancel in the app, under Account → My event bookings. Before you confirm, the app tells you exactly what will happen to your deposit. Refunds go back to the card you paid with and usually appear within 5–10 business days.
If we have to cancel, we'll tell you as soon as we can. Refunding your deposit in full is the extent of our responsibility for a cancellation; we're not responsible for other costs it causes you.
Weather and safety
We serve outdoors when it's safe to. If conditions become unsafe, such as lightning or a severe storm, we may pause or stop serving. If we decide before the event to cancel because of the weather, that counts as us canceling, and your deposit is refunded in full.
Food and allergies
Tell us about allergies or dietary needs in your booking request, or ask at the cart. Our drinks are made in a small mobile setup that handles milk and other common allergens, so we can't guarantee that any drink is free of a particular allergen.
Rewards
- When you buy at the cart, staff scan the code in your app and add a stamp. Collect 10 stamps and your next drink is free.
- Stamps and free drinks have no cash value. They can't be sold, moved to another account, or exchanged for money.
- One account per person. We can correct stamps added by mistake, and remove stamps or free drinks gained by misusing the program.
- We may change or end the rewards program. If we end it, we'll give at least 30 days' notice in the app, so you can use free drinks you've already earned.
- Deleting your account deletes your stamps and free drinks.
Your account
- You must be at least 13 to use the app, and at least 18 to book an event or pay a deposit.
- Keep your password to yourself. You're responsible for what happens on your account.
- Give us accurate contact details with a booking, so we can reach you about it.
- Don't misuse the app, for example by creating fake accounts, tampering with reward codes, or trying to get into someone else's account. We may close accounts that do.
- You can delete your account at any time, in the app under Account → Delete account. Our Privacy Policy explains what is kept and why.
The app and website
We try to keep the cart's location, hours and everything else in the app accurate, but plans change: weather, selling out and campus schedules all happen. The app and website are provided as they are, without a promise that they will always be available or free of errors.
Limits on our liability
As far as the law allows, our total responsibility for any claim related to a booking or purchase is limited to the amount you paid us for it. Nothing in these terms takes away rights you have under North Carolina law that can't be limited.
Disputes
If something goes wrong, email us first; most problems can be sorted out with a conversation. These terms are governed by the laws of North Carolina, and any dispute will be handled in the courts of North Carolina.
Changes to these terms
If we change these terms, we'll update this page and the date at the top, and tell you in the app if the change is significant. A booking is covered by the terms that were in effect when you sent the request.
Contact
Questions about any of this go to milocoffeecompany@gmail.com and a person will answer.